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Can you service my gear?

We get asked a lot if we can service/fix/restore people’s synths, echoes and other vintage gear. See below for some extra info about Roland/Korg tape echoes, Binsons, and synths/drum machines. In general the answer – for gear that has NOT been bought from us – unless it’s a Roland tape echo – is sorry, no. Please subscribe to our mailing list and you’ll be the first to know when we’re ready to take on further work.”

The simple fact is we have a large backlog of gear to work through before we can take on significant amounts of extra servicing. Priority is given to working on customers’ gear we’ve sold: (we provide a warranty, plus lifetime service support on most items).

However, there is a small amount of light at the end of the tunnel with some types of equipment: certain tape echoes, Binsons and synths. Here (to save you emailing!) is what you’ll get back in answer to each of the following common queries:

Will you service my Roland/Korg tape echo?

We now have limited slots available. Head to our Roland Echo Service page to find out all the details and book your machine in.

If we are fully-booked (that page will tell you!) and you want to know when we have more spaces please subscribe to our mailing list if you haven’t already.

However, if you have a troublesome machine, and you haven’t already, you could try cleaning the heads, fitting a new tape, and trying it again. Many problems stem from using incorrect or poor-quality loops (most available online are simply not up to the job) and this may well improve your machine. You can buy good new loops from echofix.com and we have limited stock of original Roland RT-1L.

Tape changing and head cleaning instructions are here on our site.

Will you service my synth or drum machine?

Unfortunately, our synth department is not able to take on additional service work at present. We are in the process of expanding our capacity and head synth tech James Walker is training new engineers. We hope to have additional capacity in the coming months; sorry we can’t be of immediate assistance, nor are we able to offer remote diagnosis or advice.

If you want to know when we’ll be taking on work, please subscribe to our mailing list if you haven’t already.

Will you service or restore my Binson?

Right now it’s a no to that as well. But we will be updating this section with more info soon.

If you want to know when we’ll be taking on work, please subscribe to our mailing list if you haven’t already.

OUR GUARANTEE

We stand behind our gear with a guarantee of your satisfaction - see the FAQ section above for full details and buy with complete confidence.

SHIPPING DISCOUNTS

When buying more than one item you only pay the shipping on the item with the highest shipping cost. Calculated automatically at checkout.

NEED HELP?

Get in touch via the contact page. We know & love our gear and we want to ensure you get something that matches your needs (that, and we just like talking gear).

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